1. Once I purchase a Calling Plan, how do I use it?
Upon purchasing a PAY AS YOU GO Plan, you will receive an email message providing you with a toll-free or local access numbers, PIN Number, Customer service number and instructions to Dial. Simply, call the toll-free or local access number, enter your PIN Number and then dial the phone number of the person you are calling. If you are a new customer, our customer support team will call you to verify your order.

2. Can I use this plan outside USA, Canada, Singapore?
Yes, you can use this plan from anywhere outside USA, Canada, Singapore. Currently we have access numbers from these countries so the users from those countries can use toll free or local access numbers to dial in, but if access numbers are not listed, you can use SIP device or your PC (connected to Internet) to make outgoing calls.

3. What if I do not want to use PIN Number (Personal Identification Number)?
You can login to VTALKERS Web portal using your user id / password (which were sent to you via an email) and register your landline or cell number. You just have to dial the toll free number or local access number and then the destination number followed by the Pound key (#). There is no need to dial your PIN Number.

4. Can I use this plan using my SIP device?
Yes, if you don't want to use this plan using toll free or local access numbers, you can use your existing SIP device. To obtain the information on SIP device configuration, please click here

5. Can I use this plan using my PC?
Yes, you can download our soft phone and enter user id / password which were sent it to you via an email. Once login you can make calls to all over the world.

6. Can I view my Call details?
Yes, you can view your real time call details via VTALKERS web portal online. Calls details will only be available for last 120 days.

7. If my Phone Plan expires can I be reimbursed for the unused portion of the plan?
No. Please make sure to exhaust your Calling Plan prior to 120 days from the date of purchase.

8. Why do I have to wait for my account to be activated before receiving my PIN Number?
In VTALKERS, confirming your order is the way of ensuring consumer's protection against credit card fraud. Our billing department inspect and verify all new orders to guarantee your online security. This is a one time process. Once your account has been verified and activated you will start receiving your PIN Number instantly via e-mail.

9. What if I do not have a credit card? Is there another way to purchase from VTALKERS?
Currently, all our customers resided outside Singapore can pay only by credit card. Singapore customers can pay either by credit card or send us cheque payable to VTALKERS PTE LTD and mail to 77 High Streel #09-04 High Street Plaza Singapore 179433 Please be sure to include your name, address, phone number, email address and the Plan name that you would like to order. Once we receive your payment we will call or e-mail the PIN Number to you.

10. Why are the rates different when calling a cell phone?
In most non-domestic countries, a surcharge is applied when calling to a cellular phone. This additional charge results in rate increases. However, for certain countries it is cheaper.

11. Is it safe to purchase your service over the Internet?
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.

12. I lost the password to My Account. How do I get it back?
Please contact our Customer service to obtain new password. You can send email to support@vtalkers.com

13. lost my access number and PIN Number. How do I get that back?
In this case please go to "ACCESS NUMBERS" on website where all the available access numbers are listed.

14. Can I recharge my existing Account?
Absolutely, Yes!! Our website will allow you to use the same PIN Number and let you add more money to it once you use up the existing balances.

15. How Can I Recharge my Account ?
You go to http://www.vtalkers.com and click Recharge button and follow the procedure. Once you make payment successfully, an email will be sent to you with your new PIN details. Login to VTALKERS web portal using your user id / password and click Recharge button and enter the new PIN which we sent via Email.

16. Why Do I need to Recharge twice?
It will help to enhance the security and provide secure transactions to our customers

17. Is there any other charges like Weekly fees, taxes etc?
No, all our plans have no weekly charges or any sort of connection charges. What we publish on our website we will offer the same value.

18. What if the rate on the site differs from the rate on the package purchased?
If the rates on the site differ from the rate of the calling package, customers are requested to contact us as soon as possible and should not use the plan.

1. Once I purchase a Calling Plan, how do I use it?
Upon purchasing a PAY AS YOU GO Plan, you will receive an email message providing you with a toll-free or local access numbers, PIN Number, Customer service number and instructions to Dial. Simply, call the toll-free or local access number, enter your PIN Number and then dial the phone number of the person you are calling. If you are a new customer, our customer support team will call you to verify your order.

2. Can I use this plan outside USA, Canada, Singapore?
Yes, you can use this plan from anywhere outside USA, Canada, Singapore. Currently we have access numbers from these countries so the users from those countries can use toll free or local access numbers to dial in, but if access numbers are not listed, you can use SIP device or your PC (connected to Internet) to make outgoing calls.

3. What if I do not want to use PIN Number (Personal Identification Number)?
You can login to VTALKERS Web portal using your user id / password (which were sent to you via an email) and register your landline or cell number. You just have to dial the toll free number or local access number and then the destination number followed by the Pound key (#). There is no need to dial your PIN Number.

4. Can I use this plan using my SIP device?
Yes, if you don't want to use this plan using toll free or local access numbers, you can use your existing SIP device. To obtain the information on SIP device configuration, please click here

5. Can I use this plan using my PC?
Yes, you can download our soft phone and enter user id / password which were sent it to you via an email. Once login you can make calls to all over the world.

6. Can I view my Call details?
Yes, you can view your real time call details via VTALKERS web portal online. Calls details will only be available for last 120 days.

7. If my Phone Plan expires can I be reimbursed for the unused portion of the plan?
No. Please make sure to exhaust your Calling Plan prior to 120 days from the date of purchase.

8. Why do I have to wait for my account to be activated before receiving my PIN Number?
In VTALKERS, confirming your order is the way of ensuring consumer's protection against credit card fraud. Our billing department inspect and verify all new orders to guarantee your online security. This is a one time process. Once your account has been verified and activated you will start receiving your PIN Number instantly via e-mail.

9. What if I do not have a credit card? Is there another way to purchase from VTALKERS?
Currently, all our customers resided outside Singapore can pay only by credit card. Singapore customers can pay either by credit card or send us cheque payable to VTALKERS PTE LTD and mail to 77 High Streel #09-04 High Street Plaza Singapore 179433 Please be sure to include your name, address, phone number, email address and the Plan name that you would like to order. Once we receive your payment we will call or e-mail the PIN Number to you.

10. Why are the rates different when calling a cell phone?
In most non-domestic countries, a surcharge is applied when calling to a cellular phone. This additional charge results in rate increases. However, for certain countries it is cheaper.

11. Is it safe to purchase your service over the Internet?
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.

12. I lost the password to My Account. How do I get it back?
Please contact our Customer service to obtain new password. You can send email to support@vtalkers.com

13. lost my access number and PIN Number. How do I get that back?
In this case please go to "ACCESS NUMBERS" on website where all the available access numbers are listed.

14. Can I recharge my existing Account?
Absolutely, Yes!! Our website will allow you to use the same PIN Number and let you add more money to it once you use up the existing balances.

15. How Can I Recharge my Account ?
You go to http://www.vtalkers.com and click Recharge button and follow the procedure. Once you make payment successfully, an email will be sent to you with your new PIN details. Login to VTALKERS web portal using your user id / password and click Recharge button and enter the new PIN which we sent via Email.

16. Why Do I need to Recharge twice?
It will help to enhance the security and provide secure transactions to our customers

17. Is there any other charges like Weekly fees, taxes etc?
No, all our plans have no weekly charges or any sort of connection charges. What we publish on our website we will offer the same value.

18. What if the rate on the site differs from the rate on the package purchased?
If the rates on the site differ from the rate of the calling package, customers are requested to contact us as soon as possible and should not use the plan.

1. Once I purchase a Calling Plan, how do I use it?
Upon purchasing a PAY AS YOU GO Plan, you will receive an email message providing you with a toll-free or local access numbers, PIN Number, Customer service number and instructions to Dial. Simply, call the toll-free or local access number, enter your PIN Number and then dial the phone number of the person you are calling. If you are a new customer, our customer support team will call you to verify your order.

2. Can I use this plan outside USA, Canada, Singapore?
Yes, you can use this plan from anywhere outside USA, Canada, Singapore. Currently we have access numbers from these countries so the users from those countries can use toll free or local access numbers to dial in, but if access numbers are not listed, you can use SIP device or your PC (connected to Internet) to make outgoing calls.

3. What if I do not want to use PIN Number (Personal Identification Number)?
You can login to VTALKERS Web portal using your user id / password (which were sent to you via an email) and register your landline or cell number. You just have to dial the toll free number or local access number and then the destination number followed by the Pound key (#). There is no need to dial your PIN Number.

4. Can I use this plan using my SIP device?
Yes, if you don’t want to use this plan using toll free or local access numbers, you can use your existing SIP device. To obtain the information on SIP device configuration, please click here

5. Can I use this plan using my PC?
Yes, you can download our soft phone and enter user id / password which were sent it to you via an email. Once login you can make calls to all over the world.

6. Can I view my Call details?
Yes, you can view your real time call details via VTALKERS web portal online. Calls details will only be available for last 120 days.

7. If my Phone Plan expires can I be reimbursed for the unused portion of the plan?
No. Please make sure to exhaust your Calling Plan prior to 120 days from the date of purchase.

8. Why do I have to wait for my account to be activated before receiving my PIN Number?
In VTALKERS, confirming your order is the way of ensuring consumer's protection against credit card fraud. Our billing department inspect and verify all new orders to guarantee your online security. This is a one time process. Once your account has been verified and activated you will start receiving your PIN Number instantly via e-mail.

9. What if I do not have a credit card? Is there another way to purchase from VTALKERS?
Currently, all our customers resided outside Singapore can pay only by credit card. Singapore customers can pay either by credit card or send us cheque payable to VTALKERS PTE LTD and mail to 77 High Streel #09-04 High Street Plaza Singapore 179433 Please be sure to include your name, address, phone number, email address and the Plan name that you would like to order. Once we receive your payment we will call or e-mail the PIN Number to you.

10. Why are the rates different when calling a cell phone?
In most non-domestic countries, a surcharge is applied when calling to a cellular phone. This additional charge results in rate increases. However, for certain countries it is cheaper.

11. Is it safe to purchase your service over the Internet?
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.

12. I lost the password to My Account. How do I get it back?
Please contact our Customer service to obtain new password. You can send email to support@vtalkers.com

13. lost my access number and PIN Number. How do I get that back?
In this case please go to "ACCESS NUMBERS" on website where all the available access numbers are listed.

14. Can I recharge my existing Account?
Absolutely, Yes!! Our website will allow you to use the same PIN Number and let you add more money to it once you use up the existing balances.

15. How Can I Recharge my Account ?
You go to http://www.vtalkers.com and click Recharge button and follow the procedure. Once you make payment successfully, an email will be sent to you with your new PIN details. Login to VTALKERS web portal using your user id / password and click Recharge button and enter the new PIN which we sent via Email.

16. Why Do I need to Recharge twice?
It will help to enhance the security and provide secure transactions to our customers

17. Is there any other charges like Weekly fees, taxes etc?
No, all our plans have no weekly charges or any sort of connection charges. What we publish on our website we will offer the same value.

18. What if the rate on the site differs from the rate on the package purchased?
If the rates on the site differ from the rate of the calling package, customers are requested to contact us as soon as possible and should not use the plan.

1. Once I purchase a Calling Plan, how do I use it?
Upon purchasing a PAY AS YOU GO Plan, you will receive an email message providing you with a toll-free or local access numbers, PIN Number, Customer service number and instructions to Dial. Simply, call the toll-free or local access number, enter your PIN Number and then dial the phone number of the person you are calling. If you are a new customer, our customer support team will call you to verify your order.

2. Can I use this plan outside USA, Canada, Singapore?
Yes, you can use this plan from anywhere outside USA, Canada, Singapore. Currently we have access numbers from these countries so the users from those countries can use toll free or local access numbers to dial in, but if access numbers are not listed, you can use SIP device or your PC (connected to Internet) to make outgoing calls.

3. What if I do not want to use PIN Number (Personal Identification Number)?
You can login to VTALKERS Web portal using your user id / password (which were sent to you via an email) and register your landline or cell number. You just have to dial the toll free number or local access number and then the destination number followed by the Pound key (#). There is no need to dial your PIN Number.

4. Can I use this plan using my SIP device?
Yes, if you don’t want to use this plan using toll free or local access numbers, you can use your existing SIP device. To obtain the information on SIP device configuration, please click here

5. Can I use this plan using my PC?
Yes, you can download our soft phone and enter user id / password which were sent it to you via an email. Once login you can make calls to all over the world.

6. Can I view my Call details?
Yes, you can view your real time call details via VTALKERS web portal online. Calls details will only be available for last 120 days.

7. If my Phone Plan expires can I be reimbursed for the unused portion of the plan?
No. Please make sure to exhaust your Calling Plan prior to 120 days from the date of purchase.

8. Why do I have to wait for my account to be activated before receiving my PIN Number?
In VTALKERS, confirming your order is the way of ensuring consumer's protection against credit card fraud. Our billing department inspect and verify all new orders to guarantee your online security. This is a one time process. Once your account has been verified and activated you will start receiving your PIN Number instantly via e-mail.

9. What if I do not have a credit card? Is there another way to purchase from VTALKERS?
Currently, all our customers resided outside Singapore can pay only by credit card. Singapore customers can pay either by credit card or send us cheque payable to VTALKERS PTE LTD and mail to 77 High Streel #09-04 High Street Plaza Singapore 179433 Please be sure to include your name, address, phone number, email address and the Plan name that you would like to order. Once we receive your payment we will call or e-mail the PIN Number to you.

10. Why are the rates different when calling a cell phone?
In most non-domestic countries, a surcharge is applied when calling to a cellular phone. This additional charge results in rate increases. However, for certain countries it is cheaper.

11. Is it safe to purchase your service over the Internet?
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.

12. I lost the password to My Account. How do I get it back?
Please contact our Customer service to obtain new password. You can send email to support@vtalkers.com

13. lost my access number and PIN Number. How do I get that back?
In this case please go to "ACCESS NUMBERS" on website where all the available access numbers are listed.

14. Can I recharge my existing Account?
Absolutely, Yes!! Our website will allow you to use the same PIN Number and let you add more money to it once you use up the existing balances.

15. How Can I Recharge my Account ?
You go to http://www.vtalkers.com and click Recharge button and follow the procedure. Once you make payment successfully, an email will be sent to you with your new PIN details. Login to VTALKERS web portal using your user id / password and click Recharge button and enter the new PIN which we sent via Email.

16. Why Do I need to Recharge twice?
It will help to enhance the security and provide secure transactions to our customers

17. Is there any other charges like Weekly fees, taxes etc?
No, all our plans have no weekly charges or any sort of connection charges. What we publish on our website we will offer the same value.

18. What if the rate on the site differs from the rate on the package purchased?
If the rates on the site differ from the rate of the calling package, customers are requested to contact us as soon as possible and should not use the plan.